Flagpole Express carriage charges are based on normal carriers, these services are not guaranteed. Should the carrier fail to deliver they cannot be held accountable, and neither can Flagpole Express for the cost of either the carriage or the goods. If you require a guarantee that your goods will arrive for a specific date then the only service we will offer would be door to door, prices are available subject to final destination. Alternatively you are always welcome to arrange your own collection if this is more suitable to you. All standard products will be dispatched within 5 working days of order, please be aware some product will take longer. If you have a question regarding a delivery or need it tracking please feel free to call one of our sales team on 01159442255 during office hours.