At Flag pole Express we want you to be happy with your flags and flagpoles. If you are not satisfied, simply return the item to us in its original packaging and in unused condition within 7 days of receipt. You are required to return the Delivery Note that was supplied with the goods once we have received and inspected the goods we will then we issue a refund within 30 days receipt, excluding the original delivery charge.

Please note: The items must be packaged carefully for the return delivery as we cannot provide refunds for goods returned with damage the item is your responsibility until it reaches us, The cost of returning the item to us is your responsibility, delivery charges are only refundable if the goods are faulty, refunds cannot be made for bespoke fabricated or non standard items.